General FAQs

What do I receive for my investment in Drape and Blind Software?

Drape and Blind Software - Professional Head Office System

1. Your company details with logo
2. Window treatments of your choice
3. Full functioning quoting forms ready to use
4. Wholesale fabric product and prices
5. Fabric update downloads - 6 months 
6. Wholesale blind and curtain workroom product and prices
7. Blind product and price updates - 6 months
8. Software Upgrades - 6 months
9. Installation on your network or on DBs Cloud
10. Training 
11. Phone and online support (unlimited and no extra cost)

How long does it take to implement Drape and Blind Software?

There are two steps to implementing Drape and Blind Software.

1. Data Setup

With the DBs TOTAL Start-Up Solution, we will get your prices loaded into your retail system before installation and training.  This means that you can start doing quotes on day one.

You will need to provide us with a list of your blind suppliers and in some instances price lists in excel or pdf format. An extensive list of soft furnishing fabrics is also available to choose from. Usually, we are able to get your system ready in about three weeks from the day you commit. 

2. Installation and Training

Installation is generally done remotely and prior to the training day so that you can benefit immediately from your investment. We like to train in person if possible so that we can get to know you and your business. It's best to ensure the whole team is available on the training day, but not all staff will be required all the time. We can install and train on weekends if that's more convenient for you.

Do you provide training?

Yes. We're committed to giving you the training and support you need to use Drape and Blind Software confidently in your business. One day of training is included in your purchase of Drape and Blind Software.  You will be quoting by the end of your first training session. Ongoing training and support is available free of charge. Simply call us or send an email and we are there to help you out.  We also have helpful videos and step by step instructions on our website.

What makes Drape and Blind Software the best system?

Drape and Blind Software is a full-featured mature system

We started working with a national window coverings retailer in 1998 and designed Drape and Blind Software (DBs) specifically for the industry from the ground up. We have a trusted and proven track record and continue to develop the system and support our customers where other systems on the market have come and gone. DBs caters to all aspects of the industry including the nuances associated with complicated treatments like curtains/drapery, other soft furnishings, and furniture.  Drape and Blind software is scalable and suitable for the single operator working from a van to a full-service multi-store enterprise.  

Our support staff understand your business

When you choose Drape and Blind Software, you'll receive excellent ongoing support and training from our committed team. Our staff are experienced in the retail window coverings industry. We listen to you and understand the problems you face.

Drape and Blind Software respond to changing needs

Our highly qualified programmers ensure that Drape and Blind Software remains up-to-date and responsive to changing industry needs. We always welcome and encourage your feedback and constantly strive to improve features and benefits for the end user.

Drape and Blind Software was developed by an experienced, professional team

Our development team has an impressive track record. They have created systems for many large corporations, including Coles Myer, BP, Panasonic, and Realestate.com.au.  We continue to keep up-to-date with the fast-paced changes in software technology and cloud computing.

What level of support can I expect?

Support is available to all Drape and Blind Software customers via phone, and online. After installation and training, we are more than happy to assist you in any way we can for you to get the maximum benefit from your investment. Call or email us and we will help you.  We can also organize extra training for you and your staff over the internet. There is no charge for extra support.

Can I set my mark-ups in Drape and Blind Software?

Yes. You have precise control over your mark-ups in Drape and Blind Software. You can set your own global default markup for each supplier. You can then change the default markup for particular treatment groups within each supplier. You can even change the markup for individual treatment styles, such as Pinch Pleat Curtains or  Gather Tape Curtains. 

How do I manage discounts I receive from my wholesalers?

Fabric prices are entered at the cut length or standard wholesale price. You can set your fabric supplier discounts which will then be applied to the standard wholesale price during the fabric pricelist import process. You can apply discounts to individual fabrics.

Blind supplier discounts are easily maintained by applying a negative % update to blind grids price lists. This makes it easy to change your price list as you negotiate better prices.

Can I enter my own blind price lists?

Yes.  Use our easy import process to import your blind supplier price lists directly into Drape and Blind Software from an Excel spreadsheet. If your supplier only supplies printed lists, you can use Drape and Blind Software's simple data entry screens to key in the information. We'll show you how to use this feature during your training session.

Can I enter information from my own fabric wholesalers price lists?

Yes. You may enter and maintain fabric price lists in Drape and Blind Software yourself through a very easy process. We can show you how during a training session.

Is Drape and Blind Software preloaded with my wholesalers

Yes. You can choose from many Australian, New Zealand, South African, Canadian and US fabric suppliers. We will also enter your all your manufacturers' blind price lists for you.  

See the list of suppliers.

What countries is Drape and Blind Software available in?

Drape and Blind Software is available in Australia, New Zealand, USA, Canada and South Africa.

The Drape and Blind Software team is based in Australia. How do you support clients at different time zones?

We have clients across Australia, from Tasmania to Perth to far North Queensland, New Zealand, US and South Africa. Our flexible support processes enable us to give you outstanding service, whether it's face-to-face, by phone or online.

Our team is always on standby to help. We understand that business is not just  9-5 these days.  As a client, you'll have our business hours and after hours numbers to call whenever you need assistance. Simply call or email and we will attend to your query promptly. 

System Requirements

Drape and Blind Software can be installed on a single user device, servers for multi-users or on DBs Cloud for single or multi-users. Contact us to discuss your options.

System requirements for PC's and servers.

Hardware:

• Intel Core i5 with 4GB ram
• 40 GB free space on the hard disk
• Screen Resolution - minimum 1024 x 768
• Internet Connection

SQL system required to run multi-store organizations with mobile modules.
Outlook or Google Calendar is required to run consultant scheduling and installer scheduling.

MS Operating System Software:

• Windows 7
• Windows 8
• Windows 10

Microsoft Office Version:

• MS Office 2010
• MS Office 2013
• MS Office 2016 with MS Access
• MS Office 365 with MS Access
• NOTE: MS Office must be 32 bit only

DBs Cloud System Requirements

DBs is installed on Google Cloud in a Microsoft environment. There is a one to two user version and also a  multi-user version. Users on DBs Cloud can use any device - PC, Android, IPad, Apple Mac to access the system.